WEST READING, PA — Customers Bank (NYSE: CUBI) has been named to American Banker’s 2026 list of the Best Places to Work in Financial Technology, a recognition that comes as the bank continues to expand its use of artificial intelligence and digital payments infrastructure across its operations.
The ranking, compiled by American Banker, Arizent, and Best Companies Group, evaluates employers through a review of workplace policies and practices alongside anonymous employee surveys measuring workplace satisfaction and engagement.
The recognition highlights the growing role technology plays in Customers Bank’s business model. The bank said 75% of its employees now hold AI licenses, while its proprietary instant-payments platform, cubiX, processed approximately $500 billion in transaction volume during the first quarter of 2026.
Customers Bank has increasingly positioned itself as a technology-focused commercial bank, incorporating artificial intelligence into lending, deposit, and payment operations as competition intensifies among financial institutions seeking operational efficiencies and new revenue opportunities.
“Every day our team powers Customers Bank’s continued success,” said Sam Sidhu, the bank’s chief executive officer and president. “Inclusion on American Banker’s Best Places to Work in Financial Technology list is a reflection of the environment we have built together — one where innovation is expected, growth is supported, and the work we do every day genuinely matters.”
American Banker said this year’s rankings reflected employee preferences for workplace flexibility and autonomy at a time when many financial institutions have increased return-to-office requirements.
“Each year, the Best Places to Work in Financial Technology offers a glimpse into the workplace practices of fintechs whose employees rate them highly,” said Penny Crosman, executive editor of technology at American Banker. “This year, employees appear to value remote work, schedule flexibility and autonomy above all else.”
The annual program recognizes companies operating across financial technology sectors, including banking, payments, insurance, mortgage lending, and financial advisory services.
Award recipients are selected through a two-part evaluation process that combines an assessment of workplace programs, policies, and demographics with employee survey results. The program was established in 2017.
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