WASHINGTON, D.C. — Taxpayers could see clearer IRS notices, faster response times, and expanded online tools under a new set of recommendations released in the Taxpayer Advocacy Panel’s 2025 Annual Report, which outlines nearly 200 proposed changes aimed at improving how the Internal Revenue Service serves the public.
What This Means for You
- Simpler IRS notices and forms could make it easier to understand tax obligations
- Expanded online tools may reduce the need to call or visit IRS offices
- Shorter wait times are expected through improved digital support and communication
The Taxpayer Advocacy Panel, a federal advisory committee made up of citizen volunteers, submitted 188 recommendations to the IRS in 2025 as part of 20 formal project referrals focused on improving agency operations and reducing burdens on taxpayers.
The panel’s work centers on identifying practical issues taxpayers face and proposing changes directly to the IRS. Members gather feedback through outreach and use it to recommend improvements to processes, forms, and customer service systems.
“In 2025, TAP members dedicated hundreds of volunteer hours to grassroots outreach, listening directly to taxpayers across the country and abroad and elevating the real-world challenges they face,” said National Taxpayer Advocate Erin M. Collins. She added that the panel’s recommendations are intended to make tax administration “more transparent, accessible, and responsive.”
Key Service Improvements Proposed
Among the most significant recommendations, the panel called for clearer communication from the IRS. This includes simplifying taxpayer notices — the official letters the IRS sends to explain account issues or required actions — so recipients can more easily understand what is needed and respond appropriately.
The report also prioritizes expanding digital services. This includes improving the IRS Online Account system and transcript tools, which allow taxpayers to securely access tax records and manage their accounts without contacting the agency directly.
To address delays, the panel recommended streamlining correspondence processes and improving tools related to Individual Taxpayer Identification Numbers, which are used by individuals who are not eligible for Social Security numbers. These changes aim to reduce processing backlogs and lower call volumes.
The panel further advised updating tax forms and guidance, including clarifying instructions for Form 8821, which authorizes a third party to access a taxpayer’s information. Proposed updates would make it clearer how that authority can be granted or revoked.
Balancing Digital Access With In-Person Support
While emphasizing digital expansion, the panel also stressed the continued need for in-person assistance, noting that some taxpayers rely on face-to-face help to resolve complex issues.
To reduce long wait times on IRS phone lines, the report recommends expanding chatbot and live chat systems to provide faster, personalized support.
Oversight and Next Steps
The Taxpayer Advocacy Panel operates under the oversight of the Taxpayer Advocate Service, an independent organization within the IRS that assists individuals facing unresolved tax issues and recommends broader administrative or legislative changes.
The panel is composed of volunteers representing a wide range of geographic and demographic backgrounds, offering an independent perspective distinct from tax professionals or industry groups.
The report also recognized leadership transitions within the panel, naming Michelle Brookens as the 2025 National TAP Chair and Philip Hwang as the incoming 2026 chair.
Historically, recommendations from the panel have led to changes in IRS procedures, forms, and communications. The panel expects its 2025 proposals to result in similar improvements.
The full report is available at ImproveIRS.org.
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