CHESTER COUNTY, PA — Chester County has expanded a network of self-service kiosks across its court system, aiming to make it faster and easier for residents to access court information, complete forms, and navigate government services.
What This Means for You
- Residents can access court information and services without waiting for staff assistance
- Kiosks offer bilingual support in English and Spanish
- Users can look up hearings, pay fines, and access forms at multiple locations
The county, in partnership with Advanced Robot Solutions, has deployed 15 kiosks across eight locations, including magisterial district courts, the Chester County Justice Center, and the Government Services Center.
Officials said the kiosks are designed to improve access to justice — meaning the ability for individuals to understand and use the legal system — by providing self-service tools that reduce barriers such as long wait times or limited staff availability.
What the Kiosks Provide
The kiosks offer a range of services intended to simplify interactions with the court system.
Features include:
- Building navigation tools to help users find offices and courtrooms
- Access to court forms and documents
- Links to online payment systems for fines and fees
- Case and hearing look-up by name
- Frequently asked questions and jurisdiction guidance
- Connections to community resources through the 211 service
All kiosks are available in both English and Spanish.
Focus on Self-Represented Users
Three kiosks have been installed in the Chester County Justice Center Law Library specifically for self-represented litigants — individuals who do not have an attorney and must navigate the legal system on their own.
These kiosks provide step-by-step guidance, access to forms, and on-demand support without requiring assistance from court staff.
Officials said the goal is to reduce confusion and improve outcomes for individuals handling their own cases.
Usage Data Shows Adoption
County officials reported more than 3,200 user sessions and over 11,000 total interactions with the kiosks between March 2025 and April 2026.
Common uses included searching for hearing information and navigating court facilities.
“It’s clear that court users are not only using these kiosks — they’re relying on them,” said Patricia Norwood-Foden of Chester County Court Administration.
Broader Impact and Next Steps
Officials said the expansion represents the second phase of a broader effort to modernize court services and improve efficiency.
The system is designed to be scalable, with county leaders and project partners describing it as a model that could be adopted by other jurisdictions seeking to improve access to public services.
Support the local news that supports Chester County. MyChesCo delivers reliable, fact-based reporting and essential community resources—free for everyone. If you value that, click here to become a patron today.