PENNSYLVANIA — In response to allegations of an Americans with Disabilities Act (ADA) violation, Temple University Health System, commonly known as Temple Health, is set to enhance its employee training and awareness programs. This move follows a federal investigation into claims that an individual with a service animal was denied access to the Emergency Department at Temple Universal Hospital – Episcopal Campus.
U.S. Attorney Jacqueline C. Romero announced the news on Wednesday, highlighting the importance of equal access to emergency services for all individuals, including those who require the use of service animals. The ADA mandates that public places like hospitals must provide their services to all members of the public, regardless of physical capabilities or the use of service animals.
The allegations against Episcopal Hospital centered around a claim that an individual with a service animal was denied access to its emergency department, an action that would be in direct violation of the ADA.
In recognition of the gravity of the situation, Episcopal Hospital has cooperated fully with the investigation process. As part of the agreement reached with the U.S. Attorney’s office, the hospital will make significant improvements to both the timing and frequency of its ADA and service animal-related training for employees.
This commitment involves requiring all new staff and security contractors to review the hospital’s service animal policy and complete ADA training within their first week of employment. Furthermore, all employees are required to undertake this training on an annual basis moving forward.
In addition to ramping up training measures, Episcopal Hospital will also place a quick-reference reminder about the ADA and service animals at the entrance of the Emergency Department. This step is intended to ensure immediate and clear communication of these rights to patients, visitors, and staff.
Assistant U.S. Attorneys Mansi G. Shah and Deborah W. Frey handled the matter, ensuring that steps are taken to prevent future incidents and to uphold the rights of individuals with disabilities. This commitment to accessibility and equal treatment is an integral part of ensuring that all members of our community receive the care they need when they need it the most.
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