PHILADELPHIA, PA — Penn Medicine plans to deploy artificial intelligence-powered clinical tools from K Health across its care network, beginning with virtual urgent care and expanding into primary care and selected specialties as health systems increasingly look to automation to improve access and reduce administrative workload.
The multi-year collaboration will start within Penn Medicine On-Demand, the health system’s virtual urgent care platform, before expanding into in-person primary care, cardiology, dermatology, and other clinical settings, the organizations said.
The initiative reflects a broader push by health systems to integrate AI into patient intake, documentation, and workflow management as providers face staffing pressures, rising demand for care, and growing administrative burdens.
K Health’s technology uses an AI-guided intake process that collects patient information before appointments and generates draft clinical documentation for providers within the electronic health record system.
According to the companies, the platform is designed to help reduce wait times, streamline visit preparation, and improve patient understanding of treatment plans.
“At Penn Medicine, we see AI as a clinical opportunity for the goal of improving patient care,” Mitchell Schnall, senior vice president for data and technology solutions at Penn Medicine, said in a statement. “This work will allow us to continue to test how AI can best be used across the spectrum of care.”
The technology will operate within Penn Medicine’s existing digital platforms and electronic health record systems. K Health said the system is trained on clinical data and medical interactions to assist with symptom collection, medication histories, and treatment-related information.
The organizations also plan to collaborate on research evaluating the use of AI in routine clinical care, including applications in primary care and chronic disease management.
“As health systems race to figure out their patient-facing AI strategy, Penn Medicine is choosing to make a major investment in K Health as a part of its clinical AI infrastructure,” K Health Co-Founder and Chief Product Officer Ran Shaul said. “This isn’t another point solution, but the layer that prepares the visit, and connects every patient question to a safe, navigable path inside the system.”
Support the local news that supports Chester County. MyChesCo delivers reliable, fact-based reporting and essential community resources—free for everyone. If you value that, click here to become a patron today.