TEL AVIV, Israel and WILMINGTON, DE — Chargeflow has unveiled its latest offering, Chargeflow Insights, designed to revolutionize how eCommerce merchants manage fraud detection and chargeback disputes. Available for free, Chargeflow Insights integrates essential data elements to provide businesses with actionable insights, helping them recover revenues lost to fraud and chargebacks.
Ecommerce merchants often face fragmented and inefficient payment stack configurations, which complicate operations and inflate costs. In 2023 alone, US merchants experienced chargeback costs totaling $243 billion. Chargeflow Insights aims to streamline the entire chargeback lifecycle with a unified analytics solution that consolidates critical data.
Powered by AI, Chargeflow Insights offers a comprehensive overview of post-transaction activities. This integration allows merchants to optimize payment strategies, reduce operational complexity, and improve cash flow forecasts. Key features include:
- Real-Time Analytics Dashboards: Provides detailed, real-time insights into chargeback trends and dispute success rates.
- Dispute Insights: Offers granular data on all disputes, including trends and resolution times.
- Fraud Intelligence: Identifies sources of fraud and highlights geographical areas or segments contributing to fraud KPIs.
- Processor and Card Scheme Data: Tracks chargeback rates and risk metrics for various payment processors and card schemes.
- AI-Driven Recommendations: Delivers actionable insights tailored to the business type, helping to adjust fraud prevention strategies and company policies.
- Performance Monitoring: Notifies merchants of performance benchmarks, such as sudden spikes in dispute rates or declines in approval rates.
“A reliance on multiple systems has many businesses exhausting countless hours aggregating data to spot and stop fraud and chargebacks that are siphoning valuable revenues. This is not a sustainable model,” said Ariel Chen, co-founder and CEO of Chargeflow. “With Chargeflow Insights, the industry’s only free chargeback offering, we eliminate this siloed approach by bringing fraud detection and chargeback management into a single view. Now merchants can quickly gain the actionable insights they need to protect their business’s bottom line.”
Chargeflow Insights provides a centralized view, intuitive navigation, and easy-to-understand reports accessible to all users, regardless of technical expertise. This solution helps merchants:
- Reduce Inefficiencies: By better understanding chargeback data, merchants can streamline their operations.
- Stay Informed: AI-powered analysis and recommendations ensure merchants don’t miss critical information related to chargeback operations.
- Mitigate Risk: Post-transaction data analysis helps identify and reduce risk.
- Gain Advanced Insights: Easily identify and address the root causes of chargebacks, preventing future occurrences.
Chargeflow Insights represents a significant step forward in helping eCommerce merchants manage their payment processes more effectively. With its innovative features and focus on actionable intelligence, Chargeflow is set to transform the landscape of chargeback management and fraud detection.
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