VA Hospitals Lead the Nation in Patient Satisfaction and Care Quality

Department of Veterans AffairsImage via Department of Veterans Affairs

WASHINGTON, D.C. — The U.S. Department of Veterans Affairs (VA) has announced a remarkable achievement in patient satisfaction and care quality, as VA hospitals have once again surpassed their non-VA counterparts in two significant nationwide assessments. According to the latest star ratings from the Centers for Medicare & Medicaid Services (CMS) Hospital Consumer Assessment of Healthcare Providers and Systems, an impressive 79% of VA facilities secured a summary star rating of 4 or 5 stars. This is in stark contrast to the 40% of non-VA hospitals achieving similar ratings, marking the ninth consecutive quarter of VA’s superior performance.

In a further testament to the VA’s commitment to excellence, the CMS Overall Hospital Quality Star Ratings revealed that more than 58% of VA hospitals received 4- or 5-star ratings, again surpassing the 40% of non-VA hospitals. This achievement is especially noteworthy as it represents only the second year VA hospitals have been included in the review, consistently outperforming non-VA healthcare institutions.

These accolades coincide with an unprecedented level of trust from Veterans, with a survey of over 440,000 respondents indicating a 92% satisfaction rate with VA outpatient care. This aligns with recent systematic reviews confirming that VA healthcare matches or exceeds the quality of non-VA healthcare.

With a focus on expanding access, the VA, under the Biden-Harris administration, has enhanced service availability by increasing clinic hours and reducing wait times. VA Secretary Denis McDonough emphasized the dedication to providing Veterans with world-class care, highlighting the transformative impact of initiatives like the PACT Act, which has extended eligibility to millions of Veterans.

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As the VA continues to prioritize Veteran care, these findings underscore the institution’s ongoing commitment to delivering the highest standards of health services to those who have served the nation.

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