WILMINGTON, DE — Quavo Inc. recently released a new benchmarking study of fraud and dispute management programs, identifying key performance differences among banks, credit unions, fintech companies and payment processors as financial institutions face growing pressure to balance customer experience, operational costs and fraud recovery.
The 2026 State of Dispute Management Performance Report analyzes 2025 performance data from 36 financial institutions using Quavo’s dispute management platform and compares those results against benchmarking data from nearly 40 institutions tracked by Auriemma Roundtables, according to the company.
The report focuses on four areas that institutions use to evaluate dispute operations: customer satisfaction, operational efficiency, financial performance and recovery rates.
Quavo stated that the study is intended to provide financial institutions with comparative performance metrics and identify characteristics associated with higher-performing dispute resolution programs.
“Dispute management is one of the highest-stakes moments in the customer relationship,” Quavo Co-Founder and Chief Executive Officer Joseph McLean stated. “When disputes are resolved faster, more accurately, and on the accountholder’s terms, everyone wins — the member, the institution, and the bottom line.”
The report was produced in partnership with Auriemma Roundtables, a financial services business intelligence firm.
Dispute resolution has become an increasingly important operational function for financial institutions as fraud activity, digital payment volumes and customer expectations for rapid claim resolution continue to increase across the banking industry.
The full report is available at: https://www.quavo.com/download/the-2026-state-of-dispute-management/
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