NEW YORK & WEST CHESTER, PA — Maple, a voice AI platform for restaurants, and Quantic POS announced a partnership to integrate automated phone ordering into Quantic’s point-of-sale system, aiming to help restaurants capture missed calls and increase order volume.
The companies said the integration allows restaurants using Quantic’s platform to automate phone order intake, with orders transmitted directly into existing POS workflows.
Restaurants miss between 21% and 43% of incoming calls during peak periods, resulting in an estimated $100 to $600 in lost daily revenue per location, according to industry data cited in the announcement.
The system uses a 24/7 AI phone agent to answer calls, take orders and route them into Quantic’s system, where they appear on kitchen displays and printed tickets alongside in-store orders.
Aidan Chau, chief executive officer of Maple, said the integration is designed to reduce operational friction and eliminate the need for additional hardware or manual entry.
“By integrating our natural voice AI with their POS system, these locations can answer more calls, handle complex orders … and send everything directly to the kitchen,” Chau said.
The integration pulls menu data directly from Quantic’s platform, including pricing, modifiers and availability, enabling automated order accuracy without manual configuration, the companies said.
Payment processing is handled through Quantic’s existing systems, allowing customers to pay via text-to-pay links or in person at pickup.
The platform also supports multi-location restaurant groups, centralized menu management and location-specific customization.
Arnav Kaushik, director of software engineering at Quantic, said the partnership is intended to address lost revenue from missed calls.
“Restaurant operators can … know they won’t miss revenue due to busy lines,” Kaushik said.
Beyond order taking, the system can manage reservations, catering inquiries and general customer questions.
Maple said it has handled more than 1 million calls since launching in December 2023, with a 92% resolution rate without human intervention, and currently serves more than 1,000 merchant locations.
The integration is available immediately to Quantic customers in the United States, the companies said.
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