Chester County News and Community Website
EXTON, PA — The Chester County Library System (CCLS) is inviting community members across its 18 locations to share their voices and help shape the future of library services. The …
Chester County Library System Launches Annual Customer Satisfaction Survey Read More
PHILADELPHIA, PA — Philadelphia International Airport’s bet on people-powered service has earned national recognition, with its PHL WORKS program winning a top customer experience award from Airports Council International–North America.
PHL’s People-First Push Wins National Airport Customer Service Honor Read More
PHILADELPHIA, PA — The Penn Mutual Life Insurance Company has rolled out a refreshed version of its Accelerated Client Experience (ACE), a proprietary digital platform designed to make the life …
Penn Mutual Unveils Refreshed Digital Life Insurance Platform Read More
WEST CHESTER, PA — In a move that signals a modern shift in public-sector leadership, Chester County has named Megan Moser, M.P.A., as its new Chief Experience Officer (CXO), a …
Chester County Appoints Megan Moser as First-Ever Chief Experience Officer Read More
EXTON, PA — truCX has partnered with technology and cybersecurity distributor GTS to transform how sales partners approach customer experience baselining and insights. This collaboration combines truCX’s advanced capabilities with …
truCX and GTS Partner to Elevate Customer Experience for Sales Partners Read More
HARRISBURG, PA — Attorney General Michelle Henry has introduced a new complaint form for Pennsylvanians experiencing airline travel issues such as flight delays, cancellations, or boarding problems. This initiative responds …
Pennsylvania Attorney General Launches New Airline Complaint Form Read More
READING, PA — Penske Truck Rental has relaunched its website, PenskeTruckRental.com, with a focus on enhancing the experience for commercial truck rental customers. The redesigned platform features a modern, intuitive …
Penske Truck Rental Unveils Revamped Website for Commercial Users Read More
HARRISBURG, PA — The Pennsylvania Department of Environmental Protection (DEP) has announced the creation of a Customer Experience Management Advisory Council (CXMAC). This council aims to enhance service delivery and …
Pennsylvania DEP Forms Advisory Council to Improve Public Service Delivery Read More