WILMINGTON, DE — Prelaunch.com recently introduced Frank AI Researcher, an artificial intelligence tool designed to automate customer interviews for software and ecommerce companies.
The platform conducts customer conversations across video, voice, and messaging channels and converts them into structured insights, including themes, sentiment analysis, and key excerpts.
Frank AI Researcher is designed to replace traditional customer research processes, which can take weeks and cost hundreds of dollars per interview.
The system can run hundreds of interviews and supports more than 30 languages, enabling companies to gather feedback at scale.
The platform also includes tools to analyze transcripts, identify patterns, and extract customer insights from recorded conversations.
Prelaunch.com said the tool compresses research timelines from several weeks to a few days, allowing companies to incorporate customer feedback into product development cycles more quickly.
The company reported that early users have seen higher feature adoption and reduced customer churn after using the platform.
Frank AI Researcher is available for use immediately.
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