HORSHAM, PA — Johnson Kendall Johnson has reduced insurance proposal preparation from days to hours through an artificial intelligence partnership with Outmarket, as the Horsham-based brokerage moves to automate administrative work, expand client analytics and accelerate employee training.
The employee-owned insurance and risk management firm reported the operational improvements following a six-month pilot involving 10 employees and a subsequent companywide rollout of Outmarket’s AI platform.
The deployment addresses labor-intensive processes common to insurance brokerages, including reviewing coverage documents, reconciling spreadsheets and preparing client proposals.
According to the companies, tasks that previously required hours of manual cross-referencing can now be completed in minutes, allowing employees to spend more time evaluating coverage and advising clients.
The technology also consolidates AI workflows, data organization and visualization functions into a single platform, reducing the need for separate software products and associated employee training.
The changes are expected to affect staffing capacity and employee development as JKJ shifts work traditionally assigned to junior employees toward automated systems.
The brokerage projects that the time required to train new employees could decline from approximately 12 months to six months.
Entry-level employees, who previously spent substantial time entering data and performing administrative tasks, are moving more quickly into operational and client-facing responsibilities.
JKJ Vice President Chad Czapor expects the changes to substantially increase the workload that account managers can handle.
“We believe our account managers’ capacity will almost double,” Czapor stated. “But that’s just the beginning. It frees us up to invest heavily in training and development for our people; which simultaneously creates career opportunities and enhanced client service.”
The anticipated capacity increase represents a projection by the brokerage, while the reductions in proposal preparation and document review times reflect results reported following implementation.
JKJ is also using the technology to expand access to claims analytics reports, which help commercial insurance clients evaluate historical losses, establish performance benchmarks and identify opportunities to reduce risk.
The company previously faced practical limits on how broadly it could provide those reports because of the time required to assemble and analyze the underlying information.
Automating portions of that work allows the brokerage to extend the service to more clients without requiring the same level of manual processing.
The platform also assists with reviewing insurance documents for missing forms and potential coverage gaps, providing an additional check alongside employee review.
Patrick Mullen, JKJ’s president of commercial insurance, characterized the investment as a way to increase the firm’s advisory capabilities rather than simply reduce administrative costs.
“It’s not just about time savings, it’s about empowering people to do things they couldn’t do before,” Mullen stated. “As a data-driven agency, Outmarket helps our people analyze data at unprecedented speed and scale to deliver stronger service to clients.”
The implementation required coordination between JKJ and Outmarket’s engineering team to address the brokerage’s security requirements.
That work also provided Outmarket with feedback for developing additional insurance-specific workflows as it expands its software platform.
The partnership illustrates how AI adoption is changing operations within insurance brokerages, where employees routinely manage large volumes of policy documents, claims information and client data.
For JKJ, the reported efficiency gains are being directed toward greater account management capacity, faster employee development and expanded risk consulting services.
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