WILLOW GROVE, PA — The contact center solutions provider AnswerNet has launched a pioneering service, TextMyBusiness (TMB), aimed at shifting text communications from personal employee cell numbers to business-owned numbers. This move is designed to help businesses better manage and control their text communications while maintaining the immediacy that texting provides.
As more people embrace texting as their preferred method of communication, businesses are grappling with how to effectively incorporate this popular channel into their operations. Many companies are finding it challenging to separate business text communications from employees’ personal phone numbers. TextMyBusiness addresses this issue by offering businesses a user-friendly way to text-enable their company phone numbers and revolutionize their interactions with customers, employees, and the general public.
Gary Pudles, President and CEO of AnswerNet, explained the driving force behind the creation of TextMyBusiness: “As texting becomes increasingly common in business communications, the risks to businesses allowing texting on personal employee numbers rise exponentially. AnswerNet, with over a century’s history of aiding businesses in voice communications, is now committed to helping our clients communicate via text in the most efficient way.”
TextMyBusiness boasts a suite of features designed to enhance business communications:
- Multi-User Management: This feature allows multiple users or devices to use a single account, ensuring a consistent, branded voice in customer interactions. It also provides access to message history.
- Contact List Management: Businesses can collect, organize, and segment contacts into lists for future targeted messaging.
- Multimedia Messaging Service (MMS): This enables businesses to send and receive rich media including photos, PDFs, and other promotional assets, or visually communicate concepts.
- Branded, Canned Response Library; AI Automations; Campaign Integrations & More: These robust platform features facilitate team communication and collaboration.
Reflecting on his role in bringing texting to the U.S. in 1996, Pudles expressed pride in launching TextMyBusiness: “I’m now equally proud to launch TextMyBusiness to help our clients fully utilize the power of texting.”
With its advanced features and focus on efficient, effective communication, TextMyBusiness is poised to reshape the way businesses interact with their customers, employees, and the wider public. By moving text communications from personal cell numbers to business-controlled numbers, AnswerNet is offering businesses a clear path to embracing the full potential of text-based communication.
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