HARRISBURG, PA — Pennsylvania Attorney General Dave Sunday is warning former Crozer Health System patients in southeastern Pennsylvania to verify medical debt collection notices from United MediCorp LLC before paying, after state officials identified cases involving inaccurate balances tied to the now-closed hospital system.
The Office of Attorney General’s Healthcare Section cautioned that some bills being pursued by the collection agency may contain inaccurate amounts, incomplete information or debts that were improperly assigned for collection.
United MediCorp has been contacting former Crozer patients seeking payment for medical services provided before the health system closed.
The warning raises concerns for former patients who may be receiving collection demands for medical expenses that have already been paid, incorrectly calculated or insufficiently documented.
“I urge anyone who receives a collection notice from United MediCorp to pause and take the time to verify the debt before making any payments,” Sunday stated. “Debt collection notices cause alarm and stress, but we have learned that in some cases, these balances are inaccurate.”
Consumers who question the accuracy of a collection notice have the right to dispute the alleged debt and request documentation supporting the amount being collected.
The Attorney General’s Office advises patients to submit a written dispute to United MediCorp within 30 days of receiving their initial collection notice.
The dispute should include any available evidence that the debt has already been satisfied, such as an insurance explanation of benefits, canceled check, credit card statement or payment receipt.
Patients should also request an itemized statement identifying the medical services billed, the dates those services were provided and documentation establishing the accuracy of the amount sought.
The collection agency should additionally provide proof that it has the legal authority to collect the debt.
Under the dispute process outlined by the Attorney General’s Office, collection activity must stop once a timely written dispute is submitted and remain suspended until the agency provides verification.
If the collector fails to provide adequate supporting evidence, it cannot continue its collection attempts.
The Attorney General’s Office also recommends retaining copies of collection notices, written disputes, supporting financial records and all correspondence with the agency.
“Consumers who wish to dispute bills can do so without being penalized,” Sunday stated.
Former Crozer patients who do not receive the requested verification can contact the Pennsylvania Office of Attorney General’s Healthcare Section at 1-877-888-4877 or healthcare@attorneygeneral.gov.
The office can assist consumers with healthcare-related complaints but cannot represent individuals in court.
Patients seeking legal representation to protect their rights in a debt collection dispute are encouraged to consult a private attorney. The Pennsylvania Bar Association can help residents locate legal counsel.
The state’s warning applies specifically to collection notices involving United MediCorp and medical services previously provided through Crozer Health System.
Officials are urging affected patients to review the documentation carefully, exercise their dispute rights within the applicable 30-day period and verify the legitimacy and accuracy of the claimed balance before making payment.
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