WILMINGTON, DE — Quavo, Inc. has released its 2025 State of Dispute Management Performance Report, offering a first-of-its-kind analysis of how U.S. financial institutions are navigating the increasingly complex landscape of fraud and disputes.
The benchmark study evaluates data from 26 clients—banks, credit unions, fintechs, and payment processors—who used Quavo’s QFD® platform at full volume for at least three months during 2024. To frame those results within a broader industry context, the report incorporates comparison data from Auriemma Roundtables, providing insight into industry-wide performance standards.
Quavo’s report focuses on four critical areas: customer satisfaction, operational efficiency, financial performance, and recovery rates. These metrics are intended to help financial institutions gauge their effectiveness in handling disputes and to identify areas for process optimization.
“Dispute management is no longer just a back-office function; it’s a critical moment of truth in the customer experience,” said Joseph McLean, Co-Founder and CEO of Quavo Fraud & Disputes. “This report not only reveals how the industry is performing, but also provides a roadmap for financial institutions to turn fraud and dispute resolution into a strategic advantage.”
As fraud cases become more frequent and regulatory expectations intensify, the ability to resolve disputes quickly and accurately has emerged as a key differentiator in the financial services sector. The findings aim to equip organizations with actionable data to refine their operational models and better serve customers.
The 2025 State of Dispute Management Performance Report signals a broader shift in how dispute resolution is viewed—from a cost center to a strategic lever that directly influences customer trust, compliance posture, and bottom-line performance.
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