Chester County News and Community Website
KING OF PRUSSIA, PA — TikTok Shop customers were more than twice as likely to report delayed or inconsistent deliveries as shoppers on Amazon or Walmart Marketplace, exposing fulfillment risks …
TikTok Shop Delivery Gaps Put Brand Loyalty at Risk Read More
NORRISTOWN, PA — ResultsCX was named a Leader in Everest Group’s Healthcare CXM Intelligent Operations PEAK Matrix Assessment 2026 as healthcare providers and insurers increase spending on AI-enabled customer service …
ResultsCX Earns Everest Ranking Amid AI Push in Healthcare CX Read More
EXTON, PA — The Chester County Library System (CCLS) is inviting community members across its 18 locations to share their voices and help shape the future of library services. The …
Chester County Library System Launches Annual Customer Satisfaction Survey Read More
PHILADELPHIA, PA — Philadelphia International Airport’s bet on people-powered service has earned national recognition, with its PHL WORKS program winning a top customer experience award from Airports Council International–North America.
PHL’s People-First Push Wins National Airport Customer Service Honor Read More
PHILADELPHIA, PA — The Penn Mutual Life Insurance Company has rolled out a refreshed version of its Accelerated Client Experience (ACE), a proprietary digital platform designed to make the life …
Penn Mutual Unveils Refreshed Digital Life Insurance Platform Read More
WEST CHESTER, PA — In a move that signals a modern shift in public-sector leadership, Chester County has named Megan Moser, M.P.A., as its new Chief Experience Officer (CXO), a …
Chester County Appoints Megan Moser as First-Ever Chief Experience Officer Read More
EXTON, PA — truCX has partnered with technology and cybersecurity distributor GTS to transform how sales partners approach customer experience baselining and insights. This collaboration combines truCX’s advanced capabilities with …
truCX and GTS Partner to Elevate Customer Experience for Sales Partners Read More