WILMINGTON, DE — In a move that aims to add convenience and modernize the way residents and businesses in Wilmington pay their water/sewer utility bills, Mayor Mike Purzycki and Director of Finance J. Brett Taylor have launched a new Text2Pay payment option. This initiative, which started Thursday, allows customers to settle their bills with a single text message reply from any device.
The Text2Pay feature is part of the city’s ongoing efforts to streamline services and improve customer experience. “We are modernizing our City systems and staying up with the latest options available through our phones,” said Mayor Purzycki. “It’s all about ease and convenience while safeguarding your information.”
This free service not only enables customers to quickly pay their bills but also provides them with payment notifications and reminders. It introduces more self-service options, allowing customers to manage their utilities at their own pace and preference.
To use Text2Pay, customers must first opt into the program. Following a simple five-step sign-up process, they can start enjoying the benefits of this innovative payment method.
Wilmington has partnered with Paymentus Corp., a leader in bill payment solutions, to offer this new feature. With Text2Pay, customers who have opted in will receive text messages containing their billing information. They can then text back a short reply to pay their bill or choose to opt-out from receiving future messages. The system automatically uses the payment methods saved in the customer’s profile to make the process as quick, convenient, and secure as possible.
Director of Finance J. Brett Taylor lauded the new feature as a significant step towards modernizing the city’s payment systems. He expressed gratitude to his team for their efforts in bringing this innovation to Wilmington’s residents and businesses.
The introduction of the Text2Pay option aligns with Wilmington’s broader vision of leveraging technology to provide efficient, customer-centric services. By enabling customers to pay their utility bills with a quick text message, the city is transforming an often tedious task into a seamless, user-friendly experience.
As Wilmington continues to innovate and modernize its systems, residents can look forward to more such advancements that aim to make their lives easier and more convenient. In the meantime, they can start enjoying the simplicity and convenience of the new Text2Pay feature for their utility bill payments.
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