NORRISTOWN, PA — MRO Corp, a leading provider of healthcare information services, has been named 2024 Best in KLAS for the release of information (ROI) services market segment. This prestigious recognition is part of the 2024 Best in KLAS: Software and Services report.
In addition to securing the top overall performance score, MRO received A’s across all five customer excellence pillars included in the annual report – loyalty, operations, services, relationship, and value.
Ben Zmigrodski, President of Provider Solutions for MRO, expressed his gratitude towards clients and team members for their continual pursuit of excellence. He emphasized MRO’s commitment to client satisfaction and optimal business outcomes as they continue to automate the exchange of clinical information and expand their technology.
KLAS researchers gather feedback from more than 30,000 interviews conducted with health systems and payers each year. The Best in KLAS designation is awarded to the software and services vendor/solutions that have outperformed others in their respective fields. It is based entirely on provider and payer feedback.
Adam Gale, KLAS Research CEO, highlighted the significance of the Best in KLAS awards, stating that it demonstrates the trust and confidence that healthcare providers place in the winning vendors and validates each vendor’s commitment to innovation, quality, and customer satisfaction.
MRO was rated #1 for ROI with an overall performance score of 93.7 out of 100 and received all A’s across the five customer excellence categories.
Healthcare providers using MRO’s ROI solutions evaluated the organization’s software and services that manage complex record requests. MRO fully digitizes the intake, acquisition, and delivery of record requests through requester portals and electronic medical record (EMR) integrations. The result is an efficient workflow engine, faster turnaround times, and reduced administrative burden – all with a 99.99% accuracy rate.
MRO’s commitment to improving patient outcomes and its unwavering dedication to quality, innovation, and customer satisfaction have made it a leader in the healthcare industry.
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