NEWTOWN, PA — In an era marked by rapid technological advancements and shifting market demands, businesses are increasingly turning to external IT service providers to bolster their agility, address talent shortages, and maintain competitive edges. A beacon in this evolving landscape, EPAM Systems, Inc. (NYSE: EPAM) has once again been recognized as a Top IT Sourcing Vendor in the Netherlands, according to the latest study by Whitelane Research, an independent entity renowned for its comprehensive analysis of the IT sourcing sector across Europe.
This accolade for the second consecutive year not only reaffirms EPAM’s position as a pivotal force in the Dutch IT sourcing domain but also highlights the company’s unwavering commitment to delivering superior service quality, fostering innovation, and driving digital transformation for its clients.
The 2024 Dutch IT Sourcing Study by Whitelane Research surveyed over 250 senior IT decision-makers from leading IT-spending organizations within the Netherlands. Assessing more than 600 unique IT sourcing relationships across various service categories, the study stands as one of the most thorough evaluations of the IT sourcing market in the country. Among 34 IT service providers scrutinized, EPAM emerged with significantly above-average satisfaction ratings across multiple performance indicators:
- Service Delivery Quality: 86%
- Application Services: 85%
- General Satisfaction: 83%
- Account Management Quality: 83%
- Transformative Innovation: 79%
- Digital Transformation: 78%
Sasha Astapenka, VP, Head of EPAM in the Netherlands, expressed enthusiasm over the recognition, seeing it as validation of the trust clients place in EPAM and an impetus to continue pushing the boundaries of technology and service excellence. This sentiment underscores the significance of such accolades in motivating IT-sourcing vendors to exceed client expectations continually.
The findings of the Whitelane Research study underscore a crucial trend: the strategic importance of IT sourcing in enabling companies to navigate the complexities of modern business landscapes. By leveraging the expertise and capabilities of specialized vendors like EPAM, businesses can achieve not just operational efficiencies but also embark on transformative journeys that redefine their market positions.
EPAM’s standout performance in the study, particularly in areas critical to contemporary business success such as digital transformation and application services, signals a broader shift towards valuing IT service providers not merely as external contractors but as essential partners in innovation. This partnership model, predicated on mutual trust and shared goals, is becoming increasingly vital as companies seek to adapt to rapid technological changes and market dynamics.
Alex van den Bergh, Head of Research, Europe at Whitelane, affirmed EPAM’s elevated status in the Dutch IT sourcing ecosystem, attributing the company’s success to its consistent delivery on client expectations and its robust presence in a competitive market. This acknowledgment from both Whitelane Research and EPAM’s clientele is a testament to the company’s strategic approach to IT sourcing, prioritizing customer satisfaction, and delivering tangible business outcomes.
As businesses worldwide grapple with the challenges of digital transformation and the quest for innovation, the role of IT sourcing vendors like EPAM becomes ever more critical. Their ability to provide flexible scaling options, access to top-tier talent, and cutting-edge solutions positions them as invaluable allies in the pursuit of sustained growth and competitiveness. The recognition of EPAM by Whitelane Research not only celebrates the company’s achievements but also illuminates the path forward for enterprises seeking to harness the power of technology for transformative success.
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