NEWTOWN, PA — In a clear testament to its prowess and dedication to quality service delivery, EPAM Systems, Inc. (NYSE: EPAM), a leading global provider of digital platform engineering and software development services, has once again been named the Top IT Sourcing Vendor in the Nordic region by Whitelane Research. This distinction marks the second consecutive year EPAM has achieved this status, reflecting the company’s steadfast commitment to excellence and innovation in the IT sourcing market.
Whitelane Research, an independent organization known for its comprehensive studies on IT sourcing dynamics across Europe, conducted the 2024 Nordic IT Sourcing Study. The study involved over 450 participants from top IT spending organizations in the Nordics, evaluating more than 1,000 unique IT sourcing relationships. The research is particularly significant as it offers an extensive view of the outsourcing market, providing insights into service provider performance across various categories.
EPAM stood out among 35 IT service providers, achieving remarkably high customer satisfaction ratings across several critical performance indicators. Notably, the company received an 85% rating for Account Management Quality and 82% for Service Delivery Quality. Additionally, EPAM was recognized for its capabilities in Digital Transformation and Application Services, both with an 80% satisfaction rating, underscoring its ability to meet the evolving needs of its clients.
Boel Zeeberg, VP of EPAM Nordics, expressed gratitude for the recognition, attributing the success to the company’s enduring partnerships and its focus on driving innovation. “We’re excited to continue leveraging our Engineering DNA to help customers scale and transform through our innovative strategy, integrated advisory, consulting, and design capabilities,” Zeeberg stated.
The accolade from Whitelane Research highlights EPAM’s strategic positioning in the Nordics IT sourcing market, where the demand for digital transformation and application services continues to grow. Companies in the region are increasingly looking for IT service providers that can offer not just technical expertise but also a deep understanding of their business needs and challenges.
Alex van den Bergh, Head of Research, Europe at Whitelane, praised EPAM’s performance, noting the company’s exceptional capabilities in transformative innovation, account management, digital transformation, and application services. “EPAM continues to deliver impactful results and make the future real for clients who particularly value its dedicated global teams who demonstrate advanced engineering and technical capabilities across diverse industries,” said van den Bergh.
This recognition is significant for several reasons. First, it validates EPAM’s strategy and approach to client engagement in the highly competitive IT sourcing market. Secondly, it underscores the importance of customer satisfaction as a key differentiator in the IT services industry, where companies are judged not only on the technical solutions they provide but also on their ability to manage accounts and deliver services effectively.
For industry watchers, EPAM’s repeated success in the Nordics signals a broader trend towards the prioritization of innovative and customer-centric IT sourcing solutions. As businesses across the globe navigate digital transformation and seek to leverage technology for competitive advantage, service providers like EPAM, which can consistently deliver high-quality, transformative solutions, are poised to lead the way.
As EPAM looks to the future, its continued recognition in the Nordics and beyond serves as a solid foundation for further growth and innovation, reinforcing its position as a leader in the global IT services market.
For the latest news on everything happening in Chester County and the surrounding area, be sure to follow MyChesCo on Google News and MSN.