WILMINGTON, DE — Quavo, Inc. has named eight financial institutions and technology companies as winners of its second annual Trust in Banking Awards, recognizing standout performance in how organizations handle fraud and dispute resolution — a critical pressure point in modern banking.
The awards highlight institutions that demonstrated superior results throughout 2025 in areas closely tied to customer trust, including speed, transparency, satisfaction, convenience, efficiency, accuracy, and flexibility. Quavo said the program builds on its inaugural awards launched last year, with expanded metrics and refined benchmarks.
Among the 2026 honorees, Desert Financial Credit Union received the Resolution Rockstar Award for rapid dispute resolution, while Old National Bank earned the Customer Confidence Award for maintaining a low dispute reopen rate, signaling strong customer satisfaction with investigation outcomes. Altura Credit Union was recognized with the Swift Solver Award for quickly delivering provisional credits, and America First Credit Union received the Trailblazer in Trust Award for excelling in first-call resolutions.
Technology and service providers were also recognized. Branch App earned the Service Simplified Award for streamlining claims through a digital-first experience. ADP was named the Efficiency Excellence Award winner for the second consecutive year, cited for operational productivity in managing disputes. First National Bank of Omaha received the Accuracy Advocate Award for the second straight year, recognized for its success rate in chargeback disputes. BECU was honored with the Flexibility in Action Award for adopting technology that empowers internal teams while improving the member experience.
“We are committed to disrupting the fraud and disputes industry through measurable results,” said Joseph McLean, chief executive officer and co-founder of Quavo. “The Trust in Banking Awards recognize organizations that are redefining what’s possible by delivering superior dispute experiences, strengthening account holder relationships, and advancing transparency through smarter automation.”
Quavo said the 2026 recipients were selected using expanded key performance indicators designed to measure sustained excellence and year-over-year improvement across each category. The company said the results point to rising expectations among consumers — and growing competitive pressure on banks and fintechs — to deliver faster, clearer, and more reliable dispute resolution.
The awards program, Quavo said, is intended to spotlight measurable performance rather than marketing claims, setting a higher bar for trust, accountability, and operational rigor across the financial services industry.
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