HARRISBURG, PA — Pennsylvania Attorney General Dave Sunday has reached a settlement with the owners of a Lancaster day spa that abruptly closed earlier this year after allegedly selling gift cards to customers despite knowing the business was about to shut down.
Darbrod, Inc., the parent company of Visage á Visage Day Spa and Salon, agreed to the terms following allegations that the business violated the state’s Unfair Trade Practices and Consumer Protection Law. According to the Attorney General’s Office, Visage permanently closed on June 7, 2025, citing a family medical emergency, but continued to sell gift cards in the weeks leading up to the closure — including on its final day.
Consumers who tried to obtain refunds after the shutdown said their requests went unanswered, prompting the Bureau of Consumer Protection to step in.
“The owners of this business knew they would be closing their doors, but still chose to sell valueless gift cards to consumers, then ignored requests for refunds,” Attorney General Sunday said. “Regardless of unexpected circumstances that lead to closure, businesses must still abide by consumer laws in place to protect Pennsylvanians.”
Under the Assurance of Voluntary Compliance filed in Lancaster County Court of Common Pleas, Darbrod must refrain from future violations of consumer protection laws and is prohibited from selling gift cards once a closure decision has been made. The company must also pay a $20,015 monetary judgment.
Eligible consumers — those who purchased Visage gift cards between April 8 and June 7, 2025 — may receive restitution if they file a complaint with the Attorney General’s Office by March 3, 2026. Complaints can be submitted online or by calling 1-800-441-2555.
Officials emphasized that the settlement does not constitute an admission of wrongdoing by the business.
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