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Patient experience

Department of Veterans Affairs
National / Veteran Issues

VA Hospitals Extend Lead Over Private Peers in CMS Ratings

May 25, 2026May 24, 2026 - by Maryann Pugh

WASHINGTON, D.C. — Nearly four out of five U.S. Department of Veterans Affairs hospitals earned four- or five-star quality ratings in the latest federal hospital rankings, extending the VA system’s …

VA Hospitals Extend Lead Over Private Peers in CMS Ratings Read More

Healthcare Workers
Regional

ResultsCX Earns Everest Ranking Amid AI Push in Healthcare CX

May 11, 2026May 10, 2026 - by Timothy Alexander

NORRISTOWN, PA — ResultsCX was named a Leader in Everest Group’s Healthcare CXM Intelligent Operations PEAK Matrix Assessment 2026 as healthcare providers and insurers increase spending on AI-enabled customer service …

ResultsCX Earns Everest Ranking Amid AI Push in Healthcare CX Read More
LCH and the MAVEN Project
Strategic Combinations

LCH Health and Community Services Enhances Patient Care Through MAVEN Project Partnership

April 4, 2025April 4, 2025 - by Timothy Alexander

KENNETT SQUARE, PA — LCH Health and Community Services has been leveraging its partnership with MAVEN Project since 2022 to improve access to specialty medical care for patients in Southern …

LCH Health and Community Services Enhances Patient Care Through MAVEN Project Partnership Read More

Staff at CCH celebrate a retirement.
Hospitals

Penn Medicine Chester County Hospital Sets the Gold Standard with Prestigious Patient Care Honors

February 21, 2025February 21, 2025 - by Timothy Alexander

WEST CHESTER, PA — Penn Medicine Chester County Hospital has earned the prestigious 2024 Press Ganey Pinnacle of Excellence Award, alongside its third consecutive Guardian of Excellence Award for inpatient care. …

Penn Medicine Chester County Hospital Sets the Gold Standard with Prestigious Patient Care Honors Read More
Nurse and Cancer Survivor Creates Care Bags for Patients at Chester County Hospital
Cancer

Survivor’s Touch: Nurse Transforms Cancer Care with Heartfelt Comfort Bags

January 23, 2025January 23, 2025 - by Timothy Alexander

WEST CHESTER, PA — At Chester County Hospital, Christina Ferrarini, BSN, RN, CAPA, is going above and beyond for cancer patients, inspired by her own battle with the disease. Ferrarini, a …

Survivor’s Touch: Nurse Transforms Cancer Care with Heartfelt Comfort Bags Read More

Trending News

  • Ascension Moves to Publish Pope’s AI Encyclical as Debate Grows

  • McCormick Bill Targets U.S. Robotics Edge Amid China Competition

  • Coatesville Teachers Ratify Contract Before Current Deal Expires

  • Inspectors Found Rodent Risks, Cooling Issues at Local Businesses

  • Plea Deals Expand Fallout From $760,000 Charity Ticket Fraud Case

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