Chester County News and Community Website
WEST CHESTER, PA — Trellist Inc. reduced customer service call volume by 30% for a national logistics, transportation and storage operator through a multistage artificial intelligence deployment that also generated …
Trellist Cuts Customer Service Calls 30% With AI Overhaul Read More
PHILADELPHIA, PA — Michael “Mike” Veneziale has spent decades in public service, but it was his quiet, steady work defusing traveler frustrations and building trust that earned him one of …
TSA Manager Honored at PHL for Turning Complaints Into Trust Read More
WAYNE, PA — Unilog has announced the appointment of Marc Hamer as the Chair of its Customer Advisory Board (CAB), a strategic forum where customers provide critical insights to guide the …
Marc Hamer Appointed Chair of Unilog Customer Advisory Board Read More
WEST READING, PA — Customers Bank, a subsidiary of Customers Bancorp (NYSE: CUBI), has unveiled its first annual Net Promoter Score (NPS), earning an impressive 73. This score places the …
Customers Bank Achieves High Net Promoter Score, Exceeding Industry Standards Read More