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Customer Service

Unilog
Executives

Marc Hamer Appointed Chair of Unilog Customer Advisory Board

March 25, 2025March 25, 2025 - by Timothy Alexander

WAYNE, PA — Unilog has announced the appointment of Marc Hamer as the Chair of its Customer Advisory Board (CAB), a strategic forum where customers provide critical insights to guide the …

Marc Hamer Appointed Chair of Unilog Customer Advisory Board Read More

Customers Bank
Regional

Customers Bank Achieves High Net Promoter Score, Exceeding Industry Standards

March 10, 2025March 10, 2025 - by Timothy Alexander

WEST READING, PA — Customers Bank, a subsidiary of Customers Bancorp (NYSE: CUBI), has unveiled its first annual Net Promoter Score (NPS), earning an impressive 73. This score places the …

Customers Bank Achieves High Net Promoter Score, Exceeding Industry Standards Read More
truCX and GTS Announce Partnership
Strategic Combinations

truCX and GTS Partner to Elevate Customer Experience for Sales Partners

January 7, 2025January 7, 2025 - by Timothy Alexander

EXTON, PA — truCX has partnered with technology and cybersecurity distributor GTS to transform how sales partners approach customer experience baselining and insights. This collaboration combines truCX’s advanced capabilities with …

truCX and GTS Partner to Elevate Customer Experience for Sales Partners Read More

Unisys Corporation
Regional

Unisys Earns Prestigious HDI Support Center Recertification, Showcasing Superior IT Support

April 22, 2024April 22, 2024 - by Timothy Alexander

BLUE BELL, PA — In a significant affirmation of its commitment to excellence in IT support, Unisys Corporation (NYSE: UIS) has successfully achieved recertification through HDI’s IT Support Center Certification …

Unisys Earns Prestigious HDI Support Center Recertification, Showcasing Superior IT Support Read More
Health Advocate
Regional

Health Advocate Wins 2024 Excellence in Customer Service Award

April 15, 2024April 15, 2024 - by Timothy Alexander

PLYMOUTH MEETING, PA — Health Advocate has been distinguished with the 2024 Excellence in Customer Service Award by the Business Intelligence Group. This prestigious recognition highlights the company’s dedication to …

Health Advocate Wins 2024 Excellence in Customer Service Award Read More

small business
Small Business / Special Feature

The Evolving Financial Confidence of Small Businesses: A Deep Dive

September 4, 2023September 4, 2023 - by Timothy Alexander

The American Express second edition of the Small Business Financial Confidence Report offers a deep and intriguing insight into the dynamic and ever-evolving landscape of small businesses in today’s market. …

The Evolving Financial Confidence of Small Businesses: A Deep Dive Read More
Shop Local
Business / Special Feature

Shop Local: Unveiling the Economic Benefits and Community Connection

July 13, 2023July 12, 2023 - by Timothy Alexander

Are you looking to purchase something and wondering what will happen when you choose to “shop local”? Shopping locally isn’t just about finding unique items and avoiding the impersonal aura …

Shop Local: Unveiling the Economic Benefits and Community Connection Read More

Telecommuting
Business / Special Feature

Telecommuting: Unleash the Benefits of Remote Work

July 11, 2023July 11, 2023 - by Timothy Alexander

Telecommuting is becoming an increasingly attractive option for many companies. Not only does remote work offer employees freedom and flexibility, but it also can benefit employers with potential savings on …

Telecommuting: Unleash the Benefits of Remote Work Read More
Telemarketing
Advertising / Marketing / Special Feature

Unlock the Power of Telemarketing

July 6, 2023July 5, 2023 - by Timothy Alexander

Telemarketing is a direct marketing method that builds customer relationships and generates sales. It offers a cost-effective way to reach potential and existing customers, allowing businesses to directly engage with …

Unlock the Power of Telemarketing Read More
Customer Loyalty
Business / Special Feature

How To Build Customer Loyalty

June 22, 2023June 21, 2023 - by Timothy Alexander

The key to a successful business is customer loyalty. Building a strong customer base is essential for any business to succeed, and customer loyalty is the foundation of that success. …

How To Build Customer Loyalty Read More

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