PHILADELPHIA, PA — Specops Software, part of Outpost24, has announced that its Specops Secure Service Desk for Cloud now includes native support for Entra ID, covering cloud, hybrid, and on-premises environments. This update bolsters the ability of organizations to verify the identity of users contacting service desks, providing increased protection against impersonation and social engineering attacks.
A critical development as cybercriminals increasingly target service desks, this solution addresses a vulnerability Microsoft does not currently cover with built-in identity verification for service desk interactions. Specops Secure Service Desk offers a secure, reliable method for verifying user identities, minimizing potential attack vectors for organizations irrespective of their operating environments.
“Cybercriminals have significantly stepped up their game in targeting service desks to gain access to corporate networks leading to loss of revenue and erosion of brand loyalty and reputation,” said Omri Kletter, Chief Product Officer at Outpost24. “That’s why it is more critical than ever that all organizations, whether cloud, hybrid, or on-prem-based, arm themselves with the most powerful tools to protect against these kinds of attacks.”
Recent high-profile breaches, including attacks on major companies like Marks & Spencer and MGM Resorts, have shone a spotlight on service desks as critical targets for social engineering. The UK’s National Cyber Security Centre has urged organizations to harden service desk workflows, citing a $402 million profit hit suffered by Marks & Spencer as a cautionary example of the consequences when threat actors exploit these weak points. Tactics such as deepfakes and AI-assisted reconnaissance enhance the complexity of these threats, further underscoring the need for robust tools like Specops Secure Service Desk.
The enhanced capabilities of Specops Secure Service Desk empower service desk agents to verify callers and respond securely, even amid increased call volumes driven by remote and hybrid work environments. The solution alleviates the risks posed by fast-evolving social engineering methods and provides organizations with a vital line of defense in a landscape where service desks are increasingly preferred targets for threats.
By implementing advanced verification solutions like Specops Secure Service Desk, businesses can protect themselves more effectively against sophisticated attacks while maintaining seamless, secure service for their users.
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