NORRISTOWN, PA — ResultsCX has earned recognition for the fifth straight year as a Major Contender in Everest Group’s 2025 Customer Experience Management (CXM) Services PEAK Matrix® for the Americas. The latest assessment highlights the company’s continued momentum in digital transformation and AI-powered service delivery across major industries.
Everest Group’s report evaluates service providers on key criteria such as innovation, operational scale, client satisfaction, and market impact. ResultsCX stood out for its diversified client base spanning banking, healthcare, retail, utilities, and media, along with recent acquisitions that expanded its geographic footprint and technical capabilities.
Over the past two years, ResultsCX has acquired the UK-based Huntswood and the U.S.-based Aucera, moves that broadened its expertise in financial services and utilities while adding new delivery centers in South Africa. The firm now operates across North America, Asia, Africa, and Latin America, positioning itself as a growing player in AI-driven customer engagement.
Rajesh Subramaniam, Chief Executive Officer of ResultsCX, said the recognition reflects years of disciplined investment in automation and customer-focused solutions. “We’ve built our digital strategy around clarity—using AI where it makes interactions faster, smarter, and more personal,” he said. “Our goal isn’t to overwhelm clients with technology, but to apply it in ways that simplify and elevate the customer experience.”
Everest Group’s analysts cited the company’s proprietary platforms, including SupportPredict™ for automated assistance and Olivia, a recruitment automation tool, as examples of how ResultsCX is using AI to boost efficiency and service quality.
Aishwarya Barjatya, Practice Director at Everest Group, said ResultsCX’s consistency in service delivery has helped solidify its market presence. “The company’s expanded footprint and growing domain depth in sectors such as healthcare, BFSI, and utilities make it well-positioned to deliver measurable performance and stronger customer relationships,” Barjatya said.
With generative AI reshaping how businesses engage with customers, demand for adaptable, secure, and results-driven CX solutions continues to rise. ResultsCX’s latest ranking suggests it is well-aligned with that shift—balancing scale with personalization in a fast-changing digital landscape.
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