NORRISTOWN, PA — ResultsCX has been recognized as an Innovator in Avasant’s CX Center Business Process Transformation RadarView Assessment for the second consecutive year, the company announced.
The recognition evaluates providers of customer experience management services based on capabilities, industry focus and technology integration, according to Avasant.
ResultsCX said the assessment cited its global expansion and sector growth through acquisitions, including Aucera in healthcare, Huntswood in banking and utilities, Zevas in B2B sales and fintech, and 60K Bulgaria to expand nearshore operations.
The report also noted the company’s development of Centers of Excellence focused on workforce management, process optimization, digital solutions and IT infrastructure.
“At ResultsCX, we apply technology with intent, pairing digital innovation with deep domain expertise to help clients enhance customer engagement in measurable ways,” Chief Executive Officer Rajesh Subramaniam said in a statement.
Avasant Research Leader Aditya Jain said in the report that ResultsCX differentiates itself through an AI-enabled operating model and industry expertise, noting the company manages more than 51 million customer calls annually.
ResultsCX provides customer experience management services to global clients, including Fortune 100 and FTSE 250 companies.
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