WILMINGTON, DE — Quavo, Inc. has announced a major expansion of its financial technology footprint, with USAA Savings Bank selecting the company to modernize its fraud and dispute operations. The partnership comes alongside a $300 million growth investment from Spectrum Equity, underscoring investor confidence in Quavo’s dispute resolution technology.
At the center of the collaboration is QFD®, Quavo’s agentic AI platform that automates the disputes process from intake through recovery and resolution. The technology is designed to provide faster case handling, improve compliance, and reduce the operational burden on financial institutions.
USAA, known for its long-standing service to the military community, will leverage QFD® to streamline fraud and dispute management while enhancing the experience for its members. The move reflects a growing industry push to adopt advanced automation tools to handle rising volumes of complex financial disputes.
“We’re proud to partner with USAA Savings Bank, an institution known for its deep commitment to serving the military community,” said Joseph McLean, CEO and Co-Founder of Quavo. “USAA came to us with a complex set of challenges, and we’re honored to support their mission by delivering smarter automation, operational scale, and compliance confidence.”
The investment from Spectrum Equity, a growth equity firm focused on scaling software and data services businesses, is expected to accelerate Quavo’s expansion in the dispute resolution market.
The dual announcement highlights both strategic and financial momentum for Quavo as banks and credit unions face mounting pressure to strengthen fraud management while improving customer service and operational efficiency.
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