WILMINGTON, DE — Quavo, Inc. has signed a new partnership with Seacoast Bank, bringing an automated dispute management platform to one of Florida’s largest community banks as financial institutions face rising fraud pressure and stricter compliance demands.
Seacoast Bank, the banking subsidiary of Seacoast Banking Corporation of Florida (NASDAQ: SBCF), selected Quavo to modernize and scale its dispute operations, with a focus on improving compliance with Regulation E, reducing fraud-related losses, and speeding resolution for customers. The bank said the move is aimed at simplifying internal workflows while delivering a more consistent experience across payment disputes.
Quavo provides dispute management infrastructure tailored to community banks, combining workflow automation with regulatory controls. The company’s QFD platform manages the full dispute lifecycle, from intake and investigation to recovery and resolution, and uses artificial intelligence trained on millions of real-world cases to identify fraud patterns and support decision-making.
Jennifer Powers, vice president of payment operations and strategy manager at Seacoast Bank, said the technology allows teams to automate parts of the dispute process while maintaining regulatory compliance. She said that shift enables staff to focus more on service and timely resolution rather than manual case handling.
Under the agreement, Seacoast Bank expects to improve response times, scale operations without adding proportional staffing costs, and strengthen oversight of disputes tied to electronic payments. Dispute handling has become an increasingly critical function for banks as digital transactions grow and fraud attempts become more sophisticated.
Joseph McLean, chief executive officer and co-founder of Quavo, said the partnership reflects demand from community banks for enterprise-grade tools that can be deployed without disrupting existing operations. He said the platform is designed to support institutions at their current scale while allowing for future growth.
The partnership highlights a broader trend in banking toward specialized fintech solutions that address regulatory risk and customer experience simultaneously. As dispute volumes rise and regulators scrutinize response timelines more closely, banks are turning to automation and data-driven tools to keep pace without sacrificing service quality.
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