WILMINGTON, DE — Quavo, Inc. announced a partnership with Old Glory Bank to enhance and scale the bank’s dispute management process through its AI-powered QFD® platform. The implementation, completed in just 46 days, marks a major step in Old Glory Bank’s commitment to providing faster, more transparent, and customer-focused banking experiences.
Old Glory Bank selected Quavo to improve efficiency and accuracy across its dispute resolution operations. The deployment of QFD®—a platform purpose-built for financial institutions—automates regulatory compliance, enhances auditability, and improves both employee workflows and customer satisfaction.
“We were looking for a proven partner who could do more than just handle disputes. We needed a solution that would bring speed, accuracy, and transparency to a process that directly impacts both our accountholders and our employees,” said Andrea Valentin, Senior Vice President at Old Glory Bank. “Quavo delivered on that promise with our deployment in just 46 days. Their platform not only automates regulatory compliance but also elevates the overall experience for our great customers and team members.”
Quavo’s QFD® platform leverages agentic AI to streamline every phase of the dispute lifecycle, from intake to resolution. The system provides configurable tools that can be tailored to an institution’s existing infrastructure, helping banks achieve operational scalability while maintaining strict regulatory standards.
“Old Glory Bank’s forward-thinking, customer-first approach aligns perfectly with our mission to simplify and modernize dispute management,” said David Chmielewski, Quavo’s Chief Product Officer and Co-Founder. “By embracing AI-powered automation, they’re empowering their teams to spend less time on administrative tasks and more time working directly with customers.”
The collaboration follows Old Glory Bank’s recent recognition by CIO Insights as a rising leader in the financial industry for its innovative and technology-driven approach to banking. Together, Quavo and Old Glory Bank aim to set a new standard for dispute resolution—one centered on efficiency, regulatory confidence, and exceptional customer experience.
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