WILMINGTON, DE — Phreesia has introduced Phreesia VoiceAI, an intelligent, always-on phone solution designed to help healthcare organizations manage high call volumes, automate routine interactions, and improve patient access without adding to staff workloads.
The system uses advanced natural language processing and real-time workflow integration to allow patients to resolve common requests by speaking naturally, without navigating traditional phone trees. VoiceAI identifies a caller’s intent, routes requests to the appropriate team, and provides reliable responses based on clinical rules and scheduling logic.
Phreesia said the platform can handle multiple calls simultaneously, reducing patient wait times and ensuring urgent matters receive immediate attention. Through a secure mobile app, urgent calls are routed directly to on-call physicians, while routine requests are documented for follow-up. Staff can also access patient information and document interactions directly from a secure web application integrated with supported electronic medical records systems.
VoiceAI is designed to support the most frequent call types handled by healthcare organizations, including scheduling and referrals, prescription refills, clinical questions, and medical records requests.
“Phreesia has always been focused on making healthcare easier for patients, providers and staff,” said Chaim Indig, CEO of Phreesia. “VoiceAI is the next big milestone in that journey and a logical extension of our platform, bringing the power of AI to one of the most resource-intensive parts of the practice—the phone—and delivering efficiency and better access for patients.”
Urology Associates of Mobile, an early adopter of VoiceAI, reported significant improvements since implementing the system. “The primary reason we chose Phreesia VoiceAI was the significant number of abandoned calls we were experiencing,” said Sumer Allen, business intelligence services manager at the practice. “Since implementation, our abandonment rate has dropped to zero, and patients truly appreciate receiving quick callbacks without the frustration of long wait times.”
Phreesia said the launch of VoiceAI represents a major step in expanding its platform’s AI capabilities and plans to add more features to further enhance patient engagement and operational efficiency.
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