WILMINGTON, DE — Phreesia has been recognized as the 2025 Top-Rated Vendor for Patient Registration and Intake Solutions for Ambulatory and Physician Practices by Black Book Research. The honor underscores Phreesia’s strong performance in improving front-end revenue cycle management (RCM) processes and enhancing patient experiences.
The annual awards program, based on feedback from over 11,500 healthcare finance professionals, administrators, and RCM specialists, highlights vendors who excel at helping healthcare organizations strengthen financial performance and operational efficiency.
“It’s an honor to be named a top-rated vendor by Black Book Research,” said Chaim Indig, CEO of Phreesia. “Our solutions help healthcare organizations overcome RCM challenges while also driving stronger financial performance and patient satisfaction, and it’s rewarding to be recognized for those efforts.”
Survey results emphasize the growing importance of effective front-end processes in RCM. Nearly 89% of respondents reported that delays or inaccuracies in patient registration and intake directly impacted cash flow, claim denials, and patient satisfaction in 2024. Moreover, 77% of provider organizations increased their investments in automation tools for patient access and insurance eligibility verification—up from 63% in 2023—reflecting an accelerating shift toward digital solutions.
Doug Brown, Founder of Black Book Research, noted, “Efficient patient access and front-end management processes are foundational to revenue cycle success. This year’s top vendors distinguished themselves through outstanding performance in automation, accuracy and ease of integration, delivering measurable financial outcomes and improved patient experiences.”
Black Book’s comprehensive evaluation examined vendors across three core categories vital to revenue cycle performance: financial clearance and eligibility, insurance verification, and patient registration and intake solutions. The rankings separately assessed inpatient facilities and hospitals versus ambulatory and physician practices, addressing each sector’s specific needs.
Phreesia’s continued investment in digital patient intake and access solutions has positioned it as a leader among healthcare technology providers, supporting organizations as they navigate increasingly complex administrative and financial demands while prioritizing patient satisfaction.
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