CHICAGO, IL & PHILADELPHIA, PA — Onbe has joined forces with Allied Solutions to streamline and modernize the automotive refund process, offering a digital-first alternative to traditional paper checks for borrowers and lenders alike.
The collaboration integrates Onbe’s digital payouts platform with Allied Solutions’ Refund Plus® program, which facilitates refunds following the cancellation of aftermarket vehicle products such as Guaranteed Asset Protection (GAP), vehicle service contracts, and credit-related policies. The move aims to simplify compliance, reduce manual processing, and improve customer satisfaction.
By digitizing payout operations, financial institutions and dealerships can now offer borrowers faster refunds with multiple payment options—including virtual cards, mobile wallets, ACH transfers, and legacy methods when necessary. The platform also provides audit trails and real-time tracking to support compliance in an increasingly regulated environment.
“Digital payment options aren’t just most consumers’ preference—they’re the most efficient choice for teams racing the clock to deliver refunds promptly,” said Melissa Hentschel, Chief Client Officer of Onbe.
With 88% of auto finance consumers favoring digital refunds over checks, the partnership reflects a shift toward faster, more transparent, and customer-friendly solutions. Onbe and Allied Solutions also highlight that digitization helps minimize call center traffic and reduces the incidence of lost or delayed payments.
“As evolving regulations continue to increase the burden on financial institutions, streamlining the refund process has never been more critical,” said Angelo Marchese, Director at Allied Solutions.
The partnership enhances Refund Plus® with broader payment flexibility and operational efficiency—positioning lenders to adapt more effectively to industry and regulatory demands.
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