FORT WASHINGTON, PA — Office Practicum (OP), a leader in pediatric technology solutions, unveiled a suite of innovative patient engagement tools during its annual Engage user conference. The new offerings include Patient Check-In, Self-Scheduling, an enhanced OP Patient Portal, and expanded capabilities for Opie AI™, an AI-powered tool designed to streamline documentation for pediatric practices.
“At Office Practicum, innovation is at the heart of everything we do — not just for the sake of progress, but to deliver real value to pediatric practices,” said Gretch Ellis, Chief Product Officer at Office Practicum. “Our latest innovations in patient engagement — including Opie AI, self-scheduling, expanded check-in, and an enhanced portal experience — are reducing administrative complexity and helping providers focus more on care.”
The Patient Check-In feature modernizes the waiting room experience by digitizing the process. Parents can now review and update demographic information, verify insurance details, upload insurance cards, and pay balances remotely. Additional functionality allows families to complete forms and surveys before appointments, reducing waiting room congestion, improving efficiency, and accelerating revenue cycles for pediatric practices.
Self-Scheduling, another key addition, enables parents to book appointments through the OP Patient Portal at any time, offering a 24/7 solution without wait times. This feature enhances patient satisfaction, reduces no-shows, and alleviates the workload on staff. The expanded patient portal is already seeing high adoption rates thanks to its user-centric approach.
“Over the past year, we have been impressed with the number of new products and enhancements OP has released,” said Kateri Haskett, CEO of Pediatric Associates of Northern Kentucky, PSC. “They are all well thought out, have helped us keep up with the changes in technology, and are streamlining our workflows to the point we are not adding support staff at the same rate as we are adding providers. OP is automating our everyday tasks and streamlining workflows so we can focus our time where it is needed.”
The updates also include new capabilities for Opie AI, an advanced AI tool tailored for pediatric practices. Expanding beyond traditional scribing, Opie AI now offers ambient scribing, pediatric-specific templates, customizable note formats, coding recommendations, and Spanish translation. These features support comprehensive and efficient documentation, with additional enhancements planned for future releases.
“These enhancements are purpose-built for the pediatric community, making it easier, more efficient, and more rewarding to deliver care,” Ellis added. “One parent recently shared how impactful these solutions have been in their day-to-day life: ‘I absolutely love being able to do everything from my phone — check-in, forms, surveys — whenever it works for me. It saves so much time and stress. As a parent, it’s amazing to have that kind of flexibility and control right at my fingertips!'”
Office Practicum’s latest initiatives aim to reduce administrative burdens while empowering practices with cutting-edge tools to improve the patient experience. This launch spotlights the company’s effort to innovate and excel in pediatric healthcare technology.
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