AUDUBON, PA — NetCarrier has unveiled ConnectSmart, a new AI-powered voice automation platform designed to help businesses improve customer interactions, reduce missed opportunities, and streamline internal workflows.
Drawing on the company’s long-standing expertise in communications and business process optimization, ConnectSmart functions as a managed automation service rather than a standalone product. It integrates directly with customer relationship management (CRM) systems, ticketing tools, and communication platforms to simplify call handling, appointment scheduling, lead engagement, and customer support.
“Modern businesses lose time and revenue every day due to missed calls, repetitive inquiries, and inefficient workflows,” said Dan Landis, Vice President of Innovation at NetCarrier. “ConnectSmart solves these challenges by turning every conversation into an intelligent action—automating the routine so your team can focus on what matters most.”
Designed for a Cross-Industry Audience
ConnectSmart is available immediately with customized packages for industries including manufacturing, legal, real estate, healthcare, and e-commerce. The platform offers several core capabilities, such as:
- 24/7 inbound call automation to ensure no customer inquiry goes unanswered.
- Automated outbound engagement to nurture leads and increase conversions.
- Intelligent scheduling tools that reduce no-shows and manual coordination.
- Customer support automation to provide faster and more consistent service.
- Survey and task automation to simplify feedback collection and follow-up.
By consolidating previously fragmented systems into a single automated network, ConnectSmart allows companies to maximize their existing technology investments.
Leveraging AI for Smarter Collaboration
Doug Hubler, NetCarrier’s Chief Technology Officer, said the company’s approach moves beyond traditional automation. “ConnectSmart is not just automation—it’s empowerment,” he said. “We’re building AI agents that don’t just respond—they collaborate. They tap into live data, connect APIs, and orchestrate workflows that deliver real business impact.”
As more companies turn to automation to offset labor shortages and meet rising customer expectations, NetCarrier’s ConnectSmart represents a strategic move toward integrating artificial intelligence directly into communication infrastructure. The platform’s ability to manage both inbound and outbound engagement could make it a key tool for organizations aiming to modernize operations while maintaining a human-centered approach to service.
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