TREVOSE, PA — International SOS has expanded its Quantum platform with the launch of new Critical Event Management (CEM) functions, creating a unified system that integrates Travel Risk Management (TRM) and CEM into one centralized tool. The upgraded platform enables organizations to respond to crises and protect their employees with greater speed, coordination, and precision.
As global threats evolve rapidly, companies face growing pressure to safeguard their people and operations in increasingly complex environments. Quantum, developed in collaboration with Ontic, provides an integrated experience combining real-time risk intelligence, mass communication capabilities, and access to International SOS’s global network of medical and security experts.
Through a partnership with threat intelligence firm Factal, Quantum now includes Breaking Layer alerts — rapid, verified, geo-located notifications that allow organizations to respond immediately to developing events. These alerts complement International SOS’s proprietary Medical and Security Alerts and are supported by robust crisis communication tools for real-time outreach.
“By integrating data, insights, and response capabilities in one easy-to-use unified system, we are empowering companies to navigate uncertainty with clarity and confidence, wherever and whenever crises arise,” said Giles Hill, Head of Global Security Services at International SOS. “Quantum’s new CEM capabilities and singular platform set a new standard for how organizations safeguard their people and assets across the globe.”
The platform’s modular design enables organizations to tailor capabilities to their specific needs, from traveler monitoring and medical support to full-scale crisis management. Its unified interface consolidates key functions, improving situational awareness and accelerating decision-making when every second counts.
Key advantages of Quantum’s CEM features include:
- Unified platform: Manages all incidents and crises through a single interface.
- Real-time intelligence: Filters and delivers verified, relevant threat data for faster response.
- Rapid communication tools: Enables immediate contact with employees via SMS, email, and voice.
- Operational efficiency: Customizable workflows streamline coordination and response.
- Scalable solutions: Supports both proactive and reactive workforce protection needs.
With these enhancements, International SOS continues to strengthen its role as a leader in global risk management solutions, helping organizations maintain safety, resilience, and continuity in an unpredictable world.
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