WILMINGTON, DE — First City Credit Union has joined forces with fintech firm Quavo, Inc. to upgrade its fraud and dispute resolution services, offering critical support to members impacted by the Los Angeles wildfires.
The partnership enables First City to deploy AI-powered automation and a streamlined self-service portal, allowing members to report fraud and initiate disputes through mobile or online banking. The new system eliminates the need for in-person visits or phone calls, ensuring that users receive prompt updates and maintain full visibility throughout the process.
“Providing fast and accessible fraud resolution is critical, especially for members facing hardship,” said Oscar Toledo, Vice President of eCommerce and Payments at First City Credit Union. “Through this partnership with Quavo, we’re committed to delivering a more seamless and secure experience that helps our members safeguard their finances and feel more confident in their financial well-being.”
The move comes as financial institutions seek to improve digital engagement while maintaining robust security and transparency. For those affected by natural disasters such as wildfires, access to immediate, remote financial services becomes even more essential.
Quavo’s automation tools are designed to accelerate resolution timelines while maintaining fairness and regulatory compliance. Members can now submit claims, track progress in real time, and receive faster outcomes through First City’s online platform.
“AI-driven automation and digital self-service tools are transforming how financial institutions manage fraud and disputes,” said David Chmielewski, Chief Product Officer and Co-Founder of Quavo. “We’re proud to support First City Credit Union in delivering a best-in-class resolution experience for their members when they need it most.”
By modernizing its fraud management infrastructure, First City Credit Union aims to reinforce member trust and improve resiliency in times of crisis, offering timely and effective support when it matters most.
For the latest news on everything happening in Chester County and the surrounding area, be sure to follow MyChesCo on Google News and MSN.