WILMINGTON, DE — Documo announced it has joined the PointClickCare Marketplace, integrating its document exchange and workflow automation platform with PointClickCare systems to help healthcare organizations process fax-based communications more efficiently.
The integration is intended to convert incoming faxed documents into structured data that can be used within PointClickCare workflows, reducing manual data entry and administrative workload, the company said.
Fax remains a widely used communication method in healthcare, but often requires staff to review, route, and re-enter information from unstructured documents.
Documo said its platform uses cloud-based fax technology and artificial intelligence to process incoming documents and make the information usable within digital systems.
“Fax remains a foundational communication channel in healthcare, but it has long created significant downstream operational and data challenges,” said Denis Whelan, chief executive officer of Documo.
He said the integration is designed to transform faxed information into structured data that can be processed more efficiently while maintaining compliance and security.
Through the collaboration, healthcare organizations can automate document intake, routing, and processing, reducing reliance on manual workflows and paper-based systems.
The integration is available through the PointClickCare Marketplace, which provides healthcare providers with access to third-party technology solutions that integrate with its platform.
“Our customers are increasingly looking for customized, integrated solution sets to achieve their business goals,” said Mike Boesveld, director of marketplace strategy at PointClickCare.
Boesveld said the marketplace is designed to offer solutions that can be implemented quickly to extend system capabilities and improve operational efficiency.
Documo said the integration is aimed at improving information flow and visibility across healthcare settings while addressing operational challenges associated with fax-based communication.
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