WEST READING, PA — Customers Bancorp, Inc. (NYSE: CUBI) announced it has joined the Qualia Bank Partner Network, a move aimed at streamlining digital real estate closings and strengthening fraud prevention for title and escrow providers nationwide.
By combining Customers Bank’s existing title and escrow banking services with Qualia’s AI-powered digital closing platform, the partnership is designed to create a more seamless onboarding and transaction experience for settlement service providers operating under tight closing deadlines and heightened security demands.
Under the collaboration, title and escrow companies using both platforms will gain access to integrated services including streamlined onboarding and setup, automated clearing of account items, positive pay file delivery, and daily clearing. Future enhancements are expected to include full integration with Qualia Shield, a wire fraud prevention solution tailored for the title and escrow sector.
Once integrated, users will be able to originate outgoing wires directly from Qualia’s software and receive incoming wires within the same environment. The companies said the goal is to reduce manual steps, minimize errors, and embed fraud prevention directly into transaction workflows.
“Title and escrow companies are under increasing pressure to move faster while maintaining the highest standards of accuracy and security,” said Brett Shulick, executive vice president and managing director of Title Solutions at Customers Bank. “By joining the Qualia Bank Partner Network, we’re helping clients streamline workflows, reduce manual touchpoints, and improve the speed and reliability of critical accounting and payment processes. The result is a more efficient operation and a better overall experience for the customers they serve.”
The Qualia Bank Partner Network includes a select group of escrow banking institutions nationwide. In a sector where transactions often involve the rapid movement of large sums of money, both firms emphasized the importance of reducing friction while reinforcing compliance and security protocols.
Participants in the network also earn credits that can offset certain bank fees and technology costs, an incentive that the companies said may further support operational efficiency.
“Our collaboration with Qualia is just one example of how we’re continuously investing in smart digital solutions that enhance security, scalability and ease of use, especially for specialized industries like title and escrow,” said Sam Sidhu, president and CEO of Customers Bank. “Customers Bank and Qualia are a natural fit – our tech-forward banking model complements Qualia’s innovative real estate closing platform, creating a symbiotic partnership that delivers faster, safer closings. It’s part of our commitment to building connected partnerships that power high-growth customers today and the future of banking.”
The announcement follows Customers Bank’s October 2025 addition of a 16-person title-industry banking team, aimed at expanding its national presence within the real estate settlement and title insurance ecosystem.
“We’re excited to welcome Customers Bank to the Qualia Bank Partner Network,” said Jackson Reynolds, chief strategy officer at Qualia. “Banking integrations are central to delivering a smoother, and more secure closing experience. Customers Bank brings the industry expertise and digital capabilities to help our customers do exactly that, making them a natural partner.”
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