PHILADELPHIA, PA — Aramark SeniorLife+ has launched a new Consultative Services program that gives senior living operators access to the company’s hospitality, facilities, and technology expertise without requiring full-service management contracts. The model is designed for communities that want strategic support while keeping their in-house teams in place.
Joe Gorman, president and CEO of SeniorLife+, said the approach reflects a growing shift toward flexible partnerships. “By listening and aligning our resources, technology, and programs around the client’s mission, we can help communities improve services to enhance resident life and satisfaction,” he said. “Our passion is hospitality, and our expertise is in tailoring solutions for every partner.”
A New Option for Self-Operated Communities
The program offers guidance across supply chain, procurement, dining operations, housekeeping, building maintenance, master planning, and grounds management. Senior living providers can remain self-operated while tapping Aramark’s industry specialists to improve efficiency, modernize systems, and strengthen day-to-day performance.
The model sits alongside Aramark’s traditional management contracts, giving operators a way to add selective support rather than outsourcing entire functions. For many communities, that flexibility has become increasingly important as labor constraints, cost pressures, and rising resident expectations reshape the sector.
Technology at the Center of Operational Improvement
A key component of the new offering is Aramark’s AI-enabled Hospitality IQ platform, which brings advanced analytics, forecasting, inventory control, and vendor management to self-operated environments. The technology is intended to help communities achieve the operational precision typically seen in fully managed systems.
Beyond facility operations, Aramark’s suite includes automated food safety tools, drone-enabled inspections, and 3D visualization technology — all designed to help administrators make faster, data-driven decisions.
Focus on Resident Experience
Aramark emphasized that dining and environmental quality play central roles in resident satisfaction. Through chef-driven menu development, wellness-focused programming, and tailored culinary support, SeniorLife+ aims to help communities elevate mealtime experiences. Integrated housekeeping and facilities services also target safe, clean, and aesthetically appealing living environments.
Ben Butler, vice president of growth for Aramark SeniorLife+, said the advisory program brings long-needed expertise to operators facing daily operational pressures. “Managing senior living communities is not just our expertise — it is our purpose,” he said. “With a deep bench of seasoned experts bringing their decades of industry experience, Aramark SeniorLife+ delivers an elevated experience for both owners and residents alike.”
The consultative model is now available nationwide.
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