HARRISBURG, PA — Home365, LLC, a Las Vegas-based property management company, has reached a $45,000 settlement with the Pennsylvania Attorney General’s Office following allegations of failing to adequately address tenant maintenance needs and return security deposits. The settlement, filed as an Assurance of Voluntary Compliance, resolves claims of violations under Pennsylvania’s Unfair Trade Practices and Consumer Protection Law and Landlord Tenant Act.
According to Attorney General Dave Sunday, consumers reported significant issues, including delays in water and sewage leak repairs, structural problems, and unsafe housing, due in part to the company’s reliance on an artificial intelligence (AI) platform to facilitate operations. Complaints also alleged that Home365 failed to provide essential utilities, such as heat and water, and neglected to refund tenant security deposits as required by law.
“As artificial intelligence finds its way into many aspects of modern society, it is imperative that those choosing to use this new technology ensure it is working effectively,” said Sunday. “This company left many tenants waiting for fixes to water and sewage leaks and structural flaws, and failed to return security deposits to others. This outcome is another demonstration of my office fulfilling its core mission to protect consumers.”
Under the settlement terms, Home365 will pay $30,000 in restitution to impacted tenants and $15,000 in associated costs to the Attorney General’s Office. The restitution will be distributed to consumers who have already filed complaints, with payments ranging from $375 to $10,450. Tenants who were impacted but have not yet filed complaints have 90 days to submit their claims to the Bureau of Consumer Protection for eligibility.
Additionally, the agreement requires Home365 to reform its business practices to prevent future violations. These changes are aimed at ensuring timely maintenance, proper handling of tenant accounts, and adherence to Pennsylvania housing laws.
If you believe you’ve been affected by Home365’s practices, file a complaint online or contact the Bureau of Consumer Protection at 1-800-441-2555.
The matter was submitted for filing in the Allegheny County Court of Common Pleas by Senior Deputy Attorney General Amy L. Schulman. This settlement underscores the importance of corporate responsibility and the state’s ongoing efforts to hold companies accountable for consumer protection violations.
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