EXTON, PA — White Label Communications (WLC) has acquired Grupo NGN, a provider of optichannel, AI-driven contact center solutions, in a move designed to strengthen its position in the growing Communications as a Service (CCaaS) market.
The acquisition enhances WLC’s private-label voice services and significantly expands its CCaaS offerings, especially through Grupo NGN’s NGNCloudComm platform. This integration arrives at a critical moment, as global demand for cloud-based contact center solutions accelerates. According to Fortune Business Insights, the CCaaS market is projected to reach $24.45 billion by 2032, growing at a 19% compound annual rate.
Grupo NGN’s software suite offers advanced contact center capabilities powered by artificial intelligence and multichannel communications. Now part of WLC’s technology stack, the platform will enable partners to offer more adaptive and scalable solutions that meet the evolving expectations of modern businesses and consumers.
The acquisition also aligns with WLC’s recent rebranding initiative, which signals a renewed focus on innovation and strategic partnerships. WLC executives say the move is part of a broader strategy to deliver next-generation contact center tools while reinforcing its long-standing reputation as a white-label voice leader.
Executives from both companies emphasized the synergy between WLC’s infrastructure and Grupo NGN’s product innovation, pointing to enhanced AI integration, broader optichannel functionality, and deeper platform enhancements already underway.
With this acquisition, WLC aims to empower its partners with tools to drive customer retention, expand service offerings, and stay competitive in a rapidly evolving digital communications landscape.
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