EXTON, PA — Citadel Credit Union has unveiled its 2024 Annual Report, showcasing a year defined by leadership transformations, community engagement, and robust growth. The report underscores the organization’s commitment to delivering exceptional value to its members while fostering a culture of innovation and collaboration.
A major highlight of 2024 was the establishment of a new senior leadership team under the guidance of President and CEO Bill Brown. Significant appointments were made to strengthen Citadel’s long-term strategy, including positions such as Chief Risk Officer, Chief Lending Officer, and Chief Digital and Transformation Officer, among others. These changes bring fresh perspectives to the organization and align with its mission to adapt to the needs of its 260,000 members.
“Banking is more than just numbers. It’s about people, relationships, and helping our members achieve financial success,” said Brown. “We’ve done a lot of work in 2024, but that doesn’t mean we’re stopping. There’s a lot on the docket for 2025 to make Citadel your credit union.”
Recognition of Excellence
Citadel received numerous accolades during 2024, reflecting its employee-centric culture and commitment to excellence. Among its achievements were being named one of The Philadelphia Inquirer’s Top Workplaces and receiving national recognition as one of the Top Workplaces USA 2024. The credit union was also honored by Forbes as one of America’s Best Credit Unions and included in the Philadelphia Business Journal’s Best Places to Work.
Impactful Community Engagement
Beyond its internal accomplishments, Citadel emphasized its role in uplifting local communities. Through partnerships with nonprofits and regional initiatives, the organization reinforced its dedication to making a positive impact. Its expanded Board of Directors and Supervisory Committee, with the appointment of leaders like Jessica Schuler and Madhav Gopal, further reflect Citadel’s focus on inclusivity and sound governance.
Financial Strength
The annual report also highlighted Citadel’s strong financial performance in 2024. The credit union’s assets grew to $6.16 billion, up from $5.81 billion in 2023, while deposits increased to $5.08 billion. Net income also climbed to $32.6 million, showcasing the trust placed in the organization by its members.
Claudia Hellebush, Chairwoman of the Board, described 2024 as “a transformative year for Citadel in many ways.” With a renewed strategy and robust foundations, the organization is poised to grow even further in 2025 and beyond, continuing its legacy of strength built on community and innovation.
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