EXTON, PA — Exton Senior Living earned IntegraCare’s Silver Level Callbell Award for the fourth quarter of 2025 after recording consistently fast response times to resident calls for assistance, according to a company announcement.
The senior living community achieved an average in-person callbell response time of two minutes during the quarter, exceeding IntegraCare’s Silver Level standard of responding within four minutes. The community also posted a 94 percent call success rate, meaning nearly all callbell requests were answered within ten minutes.
Callbells are wearable devices residents use to request help for daily needs or emergencies. Within the senior living industry, response times are considered a critical measure of safety, attentiveness, and quality of care.
“When a resident presses the callbell, it’s a moment of connection,” said Larry Rouvelas, CEO of IntegraCare, which operates Exton Senior Living. “It tells us someone needs support, comfort or simply a helping hand. Our responsibility is to respond promptly and compassionately, because consistent, caring responses are what make residents feel secure and truly supported every day.”
IntegraCare’s callbell recognition program sets defined benchmarks across its portfolio of senior living communities. To qualify for Silver Level recognition, a community must maintain an average response time under four minutes and a success rate above 90 percent. Gold Level recognition requires an average response time under three minutes and a success rate above 95 percent.
“A callbell is a simple way for residents to let us know they need something, and our job is to be there without hesitation,” Rouvelas said. “That steady, dependable response builds confidence for residents and reassurance for families, and it’s a daily reflection of the care we’re committed to providing.”
Exton Senior Living also posts daily callbell performance updates on its website, showing the previous day’s response times. Company officials said the practice is intended to promote transparency and accountability while reinforcing trust with residents and families.
“How our team responds to a callbell says a lot about who we are,” Rouvelas said. “Timely, attentive responses are part of our operations. They’re also part of our culture. Every interaction is an opportunity to show respect, maintain safety and reinforce the trust residents place in us.”
IntegraCare operates 17 senior living communities across three states and uses callbell performance data as a core metric for evaluating resident experience and operational quality.
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