EXTON, PA — Exton Senior Living has once again demonstrated exceptional dedication to resident care by earning IntegraCare’s Gold Level Award for callbell response time in the first quarter of 2025. This marks the fifth consecutive quarter the Exton community has achieved this distinction.
The award honors communities that consistently respond swiftly and effectively when residents request assistance through callbell systems, which include wearable pendants. Over the quarter, Exton Senior Living averaged a remarkable two-minute in-person response time per call.
“Callbell systems play a vital role in supporting our residents’ daily lives,” said Larry Rouvelas, CEO of IntegraCare, which operates Exton Senior Living. “They’re not only for urgent or crisis situations. They also help with everyday needs like assistance with dressing, mobility, or simply getting a drink of water. We want our residents to feel comfortable using their callbell whenever support is needed.”
The Gold Level Award requires an average response time of fewer than three minutes, alongside a success rate of 95% or higher for calls answered within 10 minutes. Exton Senior Living has consistently surpassed these benchmarks, reflecting a strong commitment to responsiveness and respect for its residents.
“In our communities, team members respond quickly and consistently when residents call for help,” Rouvelas added. “This reflects our commitment to safety, responsiveness, and respect. A fast, caring response when someone presses that button is one of the clearest ways we show residents they’re valued — and never alone.”
IntegraCare also recognizes communities achieving a Silver Level Award, which demands an average response time of under four minutes with a success rate exceeding 90%. Exton Senior Living’s superior record firmly places it at the forefront of IntegraCare’s standards for excellence.
To ensure transparency and peace of mind, Exton Senior Living shares daily callbell response performance updates on its website, reinforcing its dedication to resident care and family trust. This recognition underscores the community’s ongoing mission to provide safe, responsive, and respectful support for its residents.
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