BLUE BELL, PA — Unisys (NYSE: UIS) has been named a service provider in the 2025 Gartner Critical Capabilities for Outsourced Digital Workplace Services report, earning top rankings among 18 global providers in three categories tied to large-scale enterprise support.
Gartner ranked Unisys first in Global Service Desk Support, Global Device Management, and North America’s Outsourced Digital Workplace Services Support, highlighting the company’s expanding role in AI-driven IT services as organizations rethink how work gets done.
Unisys said the recognition reflects its focus on combining artificial intelligence with human-led support to deliver secure, reliable, and user-centric workplace solutions worldwide. Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions at Unisys, said the results show how technology paired with close client collaboration can help organizations adapt to evolving workplace demands.
The company’s digital workplace portfolio centers on automation, scalability, and security. Its next-generation service desk offers round-the-clock, omnichannel support, using AI-powered automation and chatbots available in 126 languages alongside specialized support teams. Unisys also manages more than 10 million devices globally through its device subscription service, which converts traditional capital spending into predictable monthly costs while handling the full device lifecycle with AI-assisted monitoring.
Another core offering, unified endpoint management, provides centralized control and security across a wide range of endpoints, including mobile devices, virtual desktops, and connected devices, giving enterprises a single view of increasingly complex IT environments.
Gartner’s Critical Capabilities reports are designed to help organizations compare providers against specific use cases and operational needs, offering guidance on which vendors merit deeper evaluation. The firm noted that Unisys’ strengths stood out across multiple dimensions of outsourced digital workplace support.
The recognition adds to recent momentum for Unisys, which was also named a global Leader in the 2025 Gartner Magic Quadrant for Outsourced Digital Workplace Services, reinforcing its position as enterprises lean more heavily on managed IT partners to support hybrid workforces and rising technology complexity.
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