EXTON, PA — Exton Senior Living has once again received IntegraCare’s Gold Level Award for its swift and consistent response to residents’ callbell requests, marking its sixth consecutive quarter achieving this distinction.
The award, presented for the second quarter of 2025, recognizes communities that maintain an average callbell response time under three minutes and a success rate above 95%. Exton Senior Living exceeded both benchmarks, responding to calls in an average of 1 minute and 45 seconds and attaining a 97% success rate for the quarter.
The callbell system allows residents to request help at any time by pressing a pendant they carry. These requests may range from minor assistance—such as help getting dressed or retrieving an item—to more urgent needs.
“Callbell systems are an essential part of how we care for our residents every day,” said Larry Rouvelas, CEO of IntegraCare. “They’re not just for emergencies. They’re a reliable way for residents to ask for help with daily routines.”
Rouvelas praised the Exton team’s ability to consistently deliver fast and compassionate service, emphasizing that each response is a demonstration of care and attentiveness. “Our team members respond with urgency and empathy each time a call comes through. It’s one of the most visible ways we demonstrate our dedication to safety and compassion.”
To qualify for the Gold Level designation, facilities must meet or exceed a 95% success rate—measured by calls answered in under ten minutes—along with maintaining an average response time below three minutes. A Silver Level Award is also available for communities that respond within four minutes on average and meet a 90% success threshold.
Rouvelas underscored the broader meaning behind the system, calling callbells “trust in action,” and highlighting that even seemingly small requests are important touchpoints for resident well-being. “Whether a resident needs help getting dressed or just a glass of water, every call matters,” he said.
Exton Senior Living shares its daily response performance on its website, offering transparency to residents and their families. This practice, according to the facility, reflects a commitment to both accountability and quality care.
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