BRYN MAWR, PA — Aqua Pennsylvania is reminding customers that its Helping Hand assistance program is available to low-income families who find it difficult to pay their water bills.
The Helping Hand program is multifaceted, offering customers a payment plan to pay down arrears and ensure their water isn’t turned off; an opportunity for customers who make payments on time to earn a monthly credit toward their arrears; and a conservation kit to help customers reduce usage and, therefore, reduce their bills. The conservation kit includes leak-detection tablets, a low-flow showerhead, low-flow aerators for kitchen faucets and more.
Interested customers can call Aqua at 877.987.2782 to find out if they qualify for Helping Hand. Aqua will refer eligible customers to a local agency to apply.
The following requirements are among those that must be met for eligibility:
- The customer’s household income is less than 200 percent of the federal poverty level;
- the account is more than 21 days past due; and
- the customer has at least $110 in unpaid water bills.
Customers who wish to contribute to the Helping Hand program may also call Aqua at 877.987.2782 or log on to AquaAmerica.com.
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