Unisys Clinches Two HDI Global Service Awards

Unisys Corporation

BLUE BELL, PAUnisys Corporation (NYSE: UIS) has been honored with two prestigious HDI Global Service and Support Awards. The company received accolades for “Best Customer Experience” and “Best Service and Support Manager.” These awards highlight the efforts of Unisys’ Digital Workplace Solutions (DWS) team in enhancing client satisfaction and recognize Service Desk Service Manager Gilberto Sanchez for his exceptional performance.

In 2023, the Help Desk Institute (HDI) already noted Unisys as a leader in “Best Culture” and “Best Support Organization.” This year’s awards further cement the company’s reputation for excellence in technical support and customer service.

Joel Raper, senior vice president and general manager of Digital Workplace Solutions at Unisys, expressed pride in the company’s achievements. “We believe that delivering service excellence is key to the implementation of any solution deployed in a company, and something our clients have come to know and love about Unisys,” said Raper. “It is our mantra to push the boundaries of what it means to elevate our clients’ business operations, and we are honored to be recognized by HDI for this commitment.”

The HDI Awards are highly respected within the industry. They recognize individuals, teams, and organizations that maintain the highest standards of excellence in technical support and service management. Industry experts rigorously review each application, awarding those who demonstrate superior quality and customer satisfaction.

Patrycja Sobera, global vice president of Digital Workplace Solutions Delivery at Unisys, praised Gilberto Sanchez for his leadership. “Gilberto is a selfless leader who is relentless in his pursuit of growth for his teams and clients,” said Sobera. “His natural ability to self-motivate trickles down to his team and enables them to innovate and problem-solve freely, delivering successful outcomes for clients that stand out. This individual achievement is a reflection of Gilberto’s unwavering commitment to customer service.”

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The recognition of Unisys by HDI underscores the company’s dedication to pushing the envelope in service delivery. By focusing on customer experience and fostering a culture of excellence, Unisys continues to stand out in the competitive landscape of technical support.

These awards not only honor individual and team achievements but also signify the importance of maintaining high standards in service management. For Unisys, the accolades serve as a testament to their strategic approach and a motivation to continue excelling in customer service.

In summary, Unisys’ recent victories at the HDI Global Service and Support Awards highlight its commitment to service excellence and innovation. As the company continues to receive industry recognition, it sets a benchmark for others in the technical support sector.

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