Synovus Bank Extends Sagent Software Deal 5 Years to Power Mortgage Servicing & Analytics


KING OF PRUSSIA, PA — Sagent recently announced a five-year partnership extension with Synovus Bank (NYSE: SNV), (“Synovus”) to power its core and consumer mortgage loan servicing, and add new real-time, cloud-based data services.

Synovus has long relied on Sagent LoanServ as its mortgage servicing system of record, and after adding Sagent CARE to power its consumer experience in early 2023, will also now add DataScape for real-time analytics to make faster operational and customer service decisions.

Founded in 1888 with a simple act of kindness, Synovus Bank has built a legacy on its unwavering customer-first commitment, recognized as a Great Place to Work (Certified Company), one of World’s Best Banks (Forbes), one of Newsweek’s Most Trustworthy Companies in America, and one of American Banker’s 10 top-performing banks with over $50B of assets. Synovus has also been listed as one of America’s Best Banks in Each State by Forbes (#2 in Florida, #3 in Alabama, #4 in South Carolina and #5 in Georgia).

With over $2 trillion in outstanding mortgage balances on its platforms, Sagent and its customers collaborate on open-API models that ensure servicing operations are aligned with cost control, optionality, and real-time policymaking.

“Sagent and Synovus work together to automate complex high-volume tasks, power best-in-class customer self-service, and remain real-time compliant with real-time policymaking,” said Dan Sogorka, CEO of Sagent.

“Synovus Bank’s granular customer service and operational processes constantly influence how Sagent builds our flexible mortgage servicing platforms. This enables Synovus and all Sagent customers to run their business their way while never missing service or compliance details. We’re proud to grow our Synovus partnership and build the future of mortgage servicing with them.”

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Sagent has the industry’s only enterprise, default, and consumer mortgage servicing platforms synced by real-time data. This is the latest in a series of Sagent moves to transform the homeowner experience for financial orgs servicing millions of consumers with trillions in mortgage balances.

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